The Kimpton Santo Hotel, the not too long ago opened luxurious resort in downtown San Antonio, Texas, has partnered with the worldwide cellular ordering specialists at IRIS to supply friends and employees with an revolutionary digital ordering platform that enhances efficiencies and visitor expertise.
A part of IHG Lodges & Resorts’ luxurious and life-style portfolio, the 347-room Kimpton Santo continues to boost the bar in delivering distinctive visitor companies by offering world-class hospitality alongsidecutting-edge know-how. It follows sister properties, Kimpton De Witt in Amsterdam and Kimpton Overland Resort Atlanta Airport, who deployed IRIS mobile ordering final yr and have subsequently reported vital income progress and operational beneficial properties.
Kimpton Santo Resort’s partnership with IRIS helps the property’s ambition to ship a extra environment friendly, personalised, and memorable keep for all friends. Company now have on the spot entry to a variety of hotel services and amenities immediately from their cellular units all through their keep. The platform provides a handy one-stop-shop for all their wants, together with housekeeping services and wider details about the resort and native space, in addition to digital ordering from its’ F&B menus.
Jeremy Lander, director of gross sales and advertising and marketing, Kimpton Santo feedback: In planning the bodily structure of the resort we additionally paid shut consideration to the structure of our know-how and the expertise that we needed to supply each our employees and friends and the way that could possibly be enhanced.
Partnering with IRIS permits us to supply our friends with an easy-to-use, intuitive platform that offers them on the spot entry to every part from in-room eating to details about the resort and native sights, wherever and each time they select. This not solely enhances comfort but in addition elevates the general luxurious expertise. The excellent, user-friendly platform is exactly what we wanted to create a extra seamless, environment friendly expertise for each our friends and our employees to entry facilities, in-room eating, and resort assets.
Company can effortlessly discover resort companies, make reservations on the on-site eating shops, or prepare in-room eating from the consolation of their room. They will additionally be taught extra about native sights, together with a personalised information to exploring downtown San Antonio, constructing on the resort’s mission to rejoice the wealthy cultural heritage of the Alamo Metropolis.
Resort employees are additionally capable of entry all resort data and visitor assets in a single place. Consequently, they will simply align and give attention to extra personalised visitor interactions fairly than the repetitive administration of processing orders to make sure all visitor wants are met. This extra personalised method has in flip enhanced the visitor expertise, loyalty and spend.
Graham Rushin, VP Gross sales and Advertising and marketing, IRIS added, The opening of Kimpton Santo is a massively thrilling alternative for the Kimpton model. The recognition of cellular ordering for each friends and employees continues apace and we look ahead to persevering with to ship extra income alternatives and supporting the resort staff in attaining their ambitions for progress each now and sooner or later.
As the primary Kimpton property in San Antonio, Kimpton Santo Resort merges trendy luxurious with the historic appeal of the Alamo Metropolis. Past the elevated hospitality and facilities that White Lodging and IHG friends look ahead to, The Kimpton Santo Resort provides best-in-class culinary experiences for friends and San Antonio residents alike from Dean’s Steak & Seafood, The Examine at Dean’s, and Tenfold Rooftop.
For extra data on the resort please click on right here: https://santohotelsanantonio.com/.
For extra data on IRIS or to ebook an illustration, please click on here.
About IRIS Software program Techniques
IRIS is a worldwide market chief in digital F&B ordering, visitor listing and concierge options for resorts, working with lots of the world’s main chains together with Marriott, Ennismore, Mandarin Oriental, IHG and 4 Seasons.
IRIS empowers Lodges and F&B leaders to do what they do greatest: enhance income, take care of their groups, and supply an impressive buyer expertise.
Their versatile hospitality platform permits resorts and eating places to supply a very digital ordering expertise to their friends, making it simpler and quicker for friends to browse, order and pay for gadgets and companies throughout a number of shops.
Since 2010, 1000’s of resorts on each continent the world over have used IRIS’s cellular, pill and internet app know-how to spice up further revenues by 20% on common.
Extra data: www.iris.net or [email protected]
Kate Fuller
Senior Advertising and marketing Supervisor