As generative AI (genAI) turns into a strategic precedence for organisations, Lenovo’s new analysis collection – Work Reborn – reveals a essential disconnect.
The primary report – Reinventing Workplace Productivity – exhibits that whereas CIOs see the potential influence of AI, many workplaces lack the infrastructure to assist it. And it’ll take greater than incremental change to repair that. CIOs should reinvent their digital infrastructure to unlock genAI’s full worth – right here’s why:
A strategic want for reinvention.
For many IT leaders, considering proactively is vital to aggressive benefit. And contemplating the fast rise of AI, that often means considering proactively about the right way to unlock the potential of genAI. In accordance with our analysis, a key a part of staying forward of rivals with genAI includes an overhaul of digital methods. In truth, 89% of IT leaders surveyed imagine solely an entire overhaul of digital office methods will enable them to get important outcomes with AI. And that jumps to 93% for CIOs, IT administrators and VPs of ITAs.
Staying forward is a high concern for these IT leaders. Over half (51%) agree that higher entry to AI instruments is essential for innovation and 76% say that companies not empowering workers with AI will lag behind within the subsequent one to 2 years.
The limitations to genAI’s promise
This know-how holds the potential to revolutionise productiveness by remodeling how organisations personalise the worker expertise. And 90% of CIOs, IT administrators and VPs of IT imagine digital office transformation is important for workers to make use of AI successfully.
However limitations stay. Essentially the most important is insufficient office personalisation and poor integration of AI-driven IT assist methods. Whereas 86% of senior IT leaders agree that AI will enable workers to give attention to extra impactful work, a restricted means to configure gadgets and functions to customers’ wants is stopping progress.
These challenges not solely restrict productiveness, however in addition they pose strategic dangers. Though 64% reported important automation of IT processes with AI inside their organisation, there’s nonetheless confusion about the right way to successfully use genAI.
Actionable CIO agenda
How can CIOs reinvent the digital office? Listed here are my high three ideas:
- Simplify and personalise: use persona-based genAI configurations to tailor the office expertise—in keeping with CIOs, that is notably useful in constructing a enterprise case for digital office transformation.
- Automate IT: make use of AI to optimise assist processes and scale back friction.
- Rework workflows: solely 39% IT leaders say their organisation has began remodeling their digital office. It’s time to rethink current processes to completely combine genAI throughout the organisation.
CIOs are at a tipping level. To maneuver from AI hype to real-world productiveness features, they need to lead the cost in reimagining the digital office. This isn’t nearly IT upgrades. It’s about redefining how work will get achieved.
To be taught extra, learn Reinventing Workplace Productivity, the primary report within the new Lenovo Work Reborn Analysis Sequence 2025. Extra stories will likely be revealed all through this yr. Discover additional insights at Lenovo Digital Workplace Solutions.