The hospitality trade has confronted one of many hardest staffing shortages in historical past. Motels are working with lean groups, typically hiring employees with little to no prior hospitality expertise. Lodge administration and human useful resource departments, already stretched skinny, merely don’t have the time to manually prepare every new rent.
That’s the place good resort expertise and on-line coaching are available. In cooperation with eHotelier Academy, BPN Maestro supplies a best-in-class onboarding answer — making certain speedy on-line coaching, standardized processes, and full transparency of activity statuses so employees can hit the bottom working from day one.
Rapid On-line Coaching for New Lodge Employees
On-line coaching expertise is among the most cost-effective investments a resort chain could make—however provided that it’s simple to make use of, absolutely branded, and broadly adopted. Lodge groups want a platform that’s intuitive and easy, making certain fast adoption throughout all departments.
With BPN Maestro and eHotelier Academy, new hires acquire entry to structured on-line coaching modules that present important data earlier than they even step onto the property. The training expertise is designed to be participating, that includes interactive programs, video tutorials, and assessments to trace progress.
One resort utilizing BPN Maestro shared, “We don’t even want to coach our new employees in individual. We simply enroll them within the on-line modules assigned to their private cellphones, and so they immediately perceive our processes and requirements.” This easy digital onboarding saves managers time whereas making certain their groups are absolutely outfitted to carry out their duties from day one.
Standardizing Coaching with On-line Studying
Past an intuitive interface, resort operations expertise ensures that each staff member follows the identical finest practices. BPN Maestro and eHotelier Academy make it simple to implement and implement normal working procedures with customizable on-line coaching modules and assessments.
As an example, in housekeeping, completely different room cleansing duties require particular procedures—whether or not it’s a stayover clear, checkout clear, or turndown service. With BPN Maestro’s Cleansing Module and eHotelier Academy, pre-set on-line coaching modules be certain that each cleansing activity follows the proper protocol. Earlier than getting into their roles, new hires can full digital classes tailor-made to their division.
Visitor interplay is one other space the place on-line coaching enhances effectivity. Since practically everyone seems to be snug with digital communication, entrance desk groups can use BPN Maestro’s on-line coaching and automatic visitor messaging to have interaction with friends immediately. For instance, the modules “Obligation Supervisor Logbook & Job Dispatch” put together employees to deal with frequent visitor requests, making certain they’re prepared to offer distinctive service from day one.
Clear Progress Monitoring with On-line Coaching
Operational transparency is essential to delivering seamless service, particularly throughout shift adjustments and handover reporting. With BPN Maestro and eHotelier Academy, coaching progress is tracked in actual time, permitting managers to observe every new rent’s onboarding journey.
On the entrance desk, staff members can immediately entry earlier visitor interactions through BPN Maestro’s in-house communication, permitting them to proceed conversations seamlessly. In housekeeping, room priorities are dynamically up to date in actual time — eliminating the necessity for printed schedules or last-minute verbal updates. Engineering groups utilizing BPN Maestro’s Preventative Upkeep module can monitor resort asset historical past, making certain that if an AC unit is repaired within the morning, the night staff can choose up proper the place they left off, with full entry to earlier progress notes and images.
By enabling complete on-line coaching, making certain full staff adoption, and providing real-time monitoring, BPN Maestro, in collaboration with eHotelier Academy, empowers inns to offer top-tier service with lean groups. New hires really feel assured from day one, whereas basic managers acquire peace of thoughts figuring out that each division is working easily and effectively.
With eHotelier Academy and BPN Maestro, the way forward for resort onboarding and employees coaching is not only environment friendly — it’s remodeling the best way inns function.
Need to be taught extra? In the event you’d prefer to discover how eHotelier Academy and BPN Maestro can streamline your resort’s onboarding course of, be at liberty to attach with us!