ALPHARETTA, Ga. – Agilysys, Inc. (Nasdaq: AGYS), a number one world supplier of hospitality software program options and providers, immediately introduced that Kiva Dunes, a extremely acclaimed U.S. golf and coastal resort that additionally manages memberships and residences, has carried out 13 software program options from Agilysys.
Kiva Dunes chosen a number of options within the Agilysys Hospitality and Leisure Ecosystem to raise automation and collaboration throughout the resort’s operations and workers – together with membership and residence administration groups – to boost visitor experiences, free extra time for workers to have interaction with friends and members, and establish income alternatives and price efficiencies. Agilysys labored with Kiva Dunes to implement 13 options concurrently throughout the property in order that they work collectively to share knowledge, simplify property-wide transactions and ship new insights to enhance working productiveness and personalize visitor experiences.
The resort options greater than 3,000 ft of personal beachfront, a tennis facility, a membership seashore membership, an award-winning golf course, and lodging that embody condominiums, trip houses and vacation leases. The property had been utilizing software program programs from a number of totally different distributors earlier than selecting to switch all of them with trendy cloud-native Agilysys software program options designed to work seamlessly collectively whereas additionally delivering best-in-class efficiency for every operate.
The options beforehand in place didn’t simply share visitor knowledge nor transaction visibility and didn’t allow coordinated processes throughout the property, which led to frustrations for workers and friends.
Katie Avant, Director of Advertising for Kiva Dunes, defined the elements that led to changing the property’s present software program options. Our staff would do a terrific job constantly going the additional mile to supply distinctive experiences all through a visitor’s keep, just for friends to have a sophisticated check-out expertise when departing,
Ms. Avant defined.
Information was not constant nor correct throughout the resort. After we raised points with the totally different software program distributors in place, they usually blamed one another, which might end in our being requested to pay for added software program programming prices,
Ms. Avant continued. As well as, coaching on a number of programs was costly and time-consuming given our share of seasonal workers.
Ms. Avant famous that suggestions from others contributed to Kiva Dunes’ confidence in deciding on Agilysys. “We researched options on-line and spoke to a number of business friends who all wholeheartedly endorsed Agilysys software program know-how,
Ms. Avant mentioned. We didn’t understand it was attainable for software program to realize such simplicity and class throughout a resort as advanced as Kiva Dunes. We really feel we now have now discovered the proper know-how associate, and we’re excited to expertise the optimistic impression these options, working collectively, could have on our friends, workers and total enterprise,
she added.
Jeba Kingsley, Senior Vice President of Skilled Companies for Agilysys, mentioned, Like many properties, Kiva Dunes was utilizing legacy know-how that didn’t assist the management staff’s targets for optimizing income per visitor, automating administrative duties to free workers member time to work together with friends, and perfecting visitor experiences end-to-end all through each keep,
Mr. Kingsley mentioned.
Regardless of the staff’s dedication, delivering distinctive visitor experiences was undermined by programs not working collectively seamlessly, which led to delays in service, misplaced alternatives to thrill friends and workers frustrations throughout the property,
Mr. Kingsley continued. “With an built-in, trendy ecosystem of Agilysys options now in place, Kiva Dunes is well-equipped to realize its targets immediately and sooner or later because the property evolves,” he concluded.
Along with options for PMS, POS and Golf, Kiva Dunes carried out software program that enhances cost effectivity and safety; allows cell transactions and data entry; improves reserving and check-in/check-out experiences; reserves eating and leisure actions; automates service requests; and simplifies retail and present card purchases. The resort additionally has streamlined inside operations throughout its gross sales, advertising and marketing and catering departments and has eradicated repetitive administrative duties so workers members can give attention to delighting friends, assured that operations and repair ranges will stay constant and environment friendly.
One other issue driving Kiva Dunes’ choice to decide on software program options throughout Agilysys’ ecosystem was the distinctive capability to enrich PMS, POS and different hospitality software program with simply built-in Membership and Residence Administration software program. Agilysys Membership allows Kiva Dunes to simply outline and handle membership tiers, privileges and transaction flows and to supply members with a branded on-line self-service portal. With out workers help, members can use the portal to create particular person and household accounts, handle profiles and preferences, add friends, handle dependent playing cards and spending limits, verify balances, make the most of privileges, view and register for occasions, e book reservations and tee occasions and redeem loyalty factors.
Agilysys Residence Administration allows Kiva Dunes and its property house owners to handle apartment, villa and residential leases on-line, together with residence availability and profitability evaluation, bookings, statements, bills and funds, with this info accessible within the PMS. The software program additionally manages income allocations and splits amongst particular person house owners, the affiliation and the property, and considerably reduces the time it takes the accounting workers to calculate, distribute and report revenues and bills to house owners.
About Agilysys
Agilysys solely delivers state-of-the-art software program options and providers that assist organizations obtain Excessive Return Hospitality™ by maximizing Return on Expertise (ROE) via interactions that make «private» worthwhile. Prospects around the globe use Agilysys Property Administration Programs (PMS), Level-of-Sale (POS) options, Meals & Beverage Stock and Procurement (I&P) programs and accompanying hospitality ecosystem options to constantly delight friends, retain workers and develop margins. The Agilysys 100% hospitality buyer base consists of branded and unbiased motels; multi-amenity resorts; casinos; property, lodge and resort administration corporations; cruise strains; company eating suppliers; greater schooling campus eating suppliers; meals service administration corporations; hospitals; life-style communities; senior dwelling amenities; stadiums; and theme parks. www.agilysys.com
Jen Reeves
+ 1 770 810 6007