On cybersecurity: We’ve simply accomplished our three yr cyber technique and ae now refreshing our new one. For us, it’s actually about steadiness as nicely. We are able to flip the whole lot on and lock everybody out of the whole lot, simply to say we’re secure. However we’re custodians of delicate info and laws, so we have to meet these wants, significantly inside our employment providers house, holding public info. And we’ve taken a 3 tiered strategy consisting of individuals, course of, and tech, and we knew we wanted to begin with folks. We’ve achieved lots of work within the final yr simply round cyber consciousness and cyber maturity. We additionally run phishing campaigns each month and see these statistics. We was once within the double digits once we first began as to who clicked on these emails and offered passwords, and now we’re in single digits. So from a cyber consciousness perspective, and the place we’re in whole as a company, we’ve come a great distance. From a processors view, we’re at all times testing and operating incident response exams, penetration exams, and social engineering exams. Simply final yr, we impersonated a VIP calling our service desk eager to reset passwords. It’s wonderful by how a lot you be taught from these totally different environments. It’s quickly altering however we’re not doing something too thrilling. For us simply to stay at a establishment takes lots of work. We’re simply making an attempt to maintain secure. From a know-how perspective, we now have some superior applied sciences in place and nice companions round our menace intelligence. So we’re in a spot the place it’s about tremendous tuning and determining which dials to show. That is in lockstep with the board in addition to our audit threat committee and executives.

On the very best use for AI: We’re organising our AI apply formally for the primary time, so it’s a brand new functionality and actually thrilling for us. Final yr, we have been making an attempt to determine what it was. We’ve received some instruments we’re releasing, like a digital buddy device for everybody throughout the Salvation Military, and looking out into extra round productiveness. What’s actually attention-grabbing is we’re utilizing AI for that psychological security and cognitive load as nicely. It’s straightforward to make use of it for productiveness sake, however if you begin work, well being, and security and learn how to apply it to these human wants, it will get fairly attention-grabbing. We’re persevering with down that street and looking out on the position of IT and digital throughout the board. We proceed offering worth and enjoying in that entrance of workplace house to drive lots of tech outcomes. Leaders throughout the board are working intently with the IT division, and we’re making an attempt to navigate what these issues appear like by way of governance and investing in the proper issues on the proper time. So our position is shifting once more. From a sustainability perspective, I at all times ask myself, how do I not burn folks out, together with myself, due to such a quick tempo. If we will proceed with an incredible tradition and proceed to have enjoyable and be related to our mission and what we do, it goes a great distance. We wish to be constantly intentional about these issues, and the way we join the mission of the Salvation Military. Finally, that’s the gasoline that drives us.