Mews, the industry-leading hospitality cloud, was chosen by Lenk Lodge to energy its distinctive model of hospitality, and within the house of just a few weeks has helped to rework operations and visitor journeys.

The Swiss boutique property lies within the beautiful Simmental valley in Switzerland. It provides lodge rooms and flats, and hosts common occasions like yoga retreats, seminars and workshops. The lodge reopened in December underneath new possession and after migrating to Mews.

Raphael Simcic is Co-Director of Lenk Lodge, and Managing Director of SUM Hospitality, a advisor company in digital hospitality options. He led the deployment of Mews in Lenk Lodge and is an authorized Mews deployment accomplice.

“What’s nice about Mews is its flexibility. As a result of Lenk Ledge is a small lodge, I arrange a lean tech stack in a few hours to maximise effectivity and ease. We needed to streamline each course of, so we built-in a cost terminal with Mews Funds. Meaning we’re fully cashless, and it really works nicely, even in a market like Switzerland, which continues to be money centered.”

This transfer to cashless funds saves the lodge 30-45 minutes day-after-day by automating billing and reconciliation, in addition to eliminating the necessity to rely money and retailer it safely within the financial institution.

The reservation crew has additionally skilled vital time financial savings by way of Mews Operations. Quotes and reservations will be made rapidly and simply whereas on the cellphone to bookers, lowering the workload by 30-40%. 

Lenk Lodge has embraced Mews Visitor Expertise, together with an built-in reserving engine, on-line check-in and on-line check-out. 31% of bookings are made instantly by way of Mews Reserving Engine on the lodge’s web site; in 2021, the common in Switzerland was 14%. 

51% of arrivals use on-line check-in, and 25% try on-line. This reduces administrative duties like handbook registration types, passport scanning and taking funds by greater than 50%, permitting the crew to concentrate on visitor care, further gross sales and hospitality that provides worth.

“I all the time love seeing smaller inns like Lenk Lodge prepared the ground with innovation, as a result of it proves that dimension is not any obstacle to tech-led, guest-centric hospitality,” mentioned Matt Welle, Mews CEO. “It’s spectacular to see a property get such rapid outcomes, and that solely occurs when hoteliers embrace cloud-native know-how. Lenk Lodge is setting the instance.”