[15 January 2025] – HiJiffy, a frontrunner in conversational AI for hospitality, has launched its newest innovation, the Campaigns Supervisor, designed to additional streamline and automate visitor communication throughout your entire visitor journey. By integrating real-time knowledge from a resort’s Property Administration System (PMS), this device considerably simplifies operations whereas delivering tailor-made and well timed messaging to company by way of WhatsApp, with SMS as a reliable fallback.

The Campaigns Supervisor addresses vital ache factors within the hospitality sector, permitting resorts to automate communications triggered by key visitor actions, resembling reserving confirmations, check-in notifications, or departure messages. Moreover, resorts can schedule campaigns at optimum touchpoints throughout a visitor’s keep, together with breakfast promotions, completely happy hour reminders, or unique upselling alternatives.

“This device was constructed to deal with frequent challenges in visitor communication, resembling fragmented techniques and inconsistent engagement,” says Tiago Araújo, CEO of HiJiffy. “By automating repetitive duties and centralising messaging, the Campaigns Supervisor boosts operational effectivity for resort groups whereas delivering a easy and personalised expertise for each visitor.”

A New Commonplace in Personalised Communication

The Campaigns Supervisor provides superior concentrating on capabilities, enabling resorts to phase their viewers utilizing standards like demographics, preferences, and interplay historical past. Moreover, its dynamic messaging options permit messages to incorporate customised particulars, such because the visitor’s title or room sort, making certain every interplay feels personalised.

The device improves WhatsApp communication all through the visitor journey, protecting quite a lot of sensible makes use of at key factors of interplay:

• Pre-Arrival – Updates on reserving confirmations, on-line check-in hyperlinks, or personalised provides like room upgrades or spa remedies.
• Arrival – Important particulars resembling Wi-Fi codes, check-in directions, and breakfast schedules.
• Through the Keep – Well timed updates on on-site occasions, loyalty programme provides, or promotional campaigns to spice up in-stay income.
• Publish-Keep – Suggestions requests, thank-you messages, and unique reductions for future bookings.

The inclusion of SMS as a fallback ensures these very important messages attain company even in areas with restricted web connectivity, or for individuals who choose text-based communication.

Actual-Time Insights Drive Efficiency

To assist resorts refine their methods, the Campaigns Supervisor consists of a strong analytics dashboard. Accommodations can monitor engagement metrics resembling supply charges, open charges, and click-through charges to measure marketing campaign success. These insights permit hoteliers to adapt messaging methods, check variations, and optimise for higher ROI.

Confirmed Success

Throughout its testing part, the Campaigns Supervisor demonstrated spectacular outcomes, attaining a 99% message supply price and an 84% open price. Utilizing WhatsApp as a communication channel is essential for resorts seeking to join with their company, particularly when in comparison with the 36% common efficiency of hospitality e mail campaigns within the EMEA area, as reported by business benchmarks.

This mix of effectivity and effectiveness permits resorts to raise the visitor expertise whereas decreasing stress on resort employees.

Out there at no additional price for HiJiffy purchasers on the Premium and Enterprise plans, the Campaigns Supervisor aligns with HiJiffy’s mission to simplify resort operations and enhance visitor satisfaction worldwide.

Discover out extra at HiJiffy.com