The second version of the FCM Corporate Travel Summit, powered by the World Enterprise Journey Affiliation (GBTA), concluded efficiently on the iconic Leela Palace in Bengaluru.

Business consultants shared recent views and worthwhile insights on enterprise journey traits, evolving traveler habits, know-how, and conferences & occasions.

The day-long occasion featured significant conversations in thought-provoking periods that addressed key matters, together with the way forward for enterprise journey in Asia, the impression of content material on journey applications, the transformative function of AI in enhancing the end-to-end buyer expertise, and the methods know-how and innovation drive scalability and enhance experiences in conferences and occasions.

Centered across the theme “Buyer Expertise Redefined: Tech Pushed, Individuals Targeted,” the company journey summit offered attendees with an in-depth perspective on enterprise journey spending in India.

In line with GBTA’s Enterprise Journey Index (BTI) report, introduced by Elle Ng-Darmawan, GBTA’s Regional Director for APAC, enterprise journey spending in India stood at an estimated US$38.3 billion, making the nation the eighth largest market on this planet for journey spending in 2024.

«India is presently in an thrilling section. The economic system is powerful, company earnings are sturdy, and there is a rising demand for face-to-face conferences. Home capability has elevated by almost 13 per cent in comparison with pre-pandemic, a major change from the previous yr.

Resort occupancies within the organised sector are at report ranges, reaching nearly 68 per cent with Common Room Charges (ARRs) hitting US$100. This positivity is basically pushed by sturdy financial development and efficiency throughout most industries, stated Sunny Sodhi, Managing Director of FCM Journey India.

In line with the GBTA, India is the fourth largest market within the Asia-Pacific (APAC) area, accounting for six.2 per cent of enterprise journey spending.

«We’re observing important development coming from nationwide markets and the SME section, which has been a significant driver of regional enlargement. The conferences and occasions sector can also be sturdy in India, clearly displaying regular development,» stated Bertrand Saillet, Managing Director of FCM Journey Asia.

Expertise has additionally change into one of many key dialogue factors. As per a GBTA survey, 63 per cent of APAC patrons revealed AI was their high precedence for 2025, the very best globally.

Flight Centre Journey Group has established an AI Centre of Excellence, devoted to advancing synthetic intelligence capabilities. The main target is on two important areas: empowering our individuals to ship superior service, and enhancing the traveler expertise by offering well timed, related data and making certain vacationers can have interaction with us anytime, stated Bertrand Saillet, Managing Director of FCM Journey Asia.

The FCM Conferences & Occasions group of consultants additionally explored the ideas of return on funding versus return on engagement.

When contemplating return on funding, it’s important to recognise the function of know-how and instruments in driving engagement with content material. These sources ship extremely personalised experiences, serving to attendees keep engaged with the occasion’s aims and goal all through your entire buyer journey, stated Simone Seiler, World Chief of FCM Conferences & Occasions.

«The outlook for enterprise journey in 2025 could be very promising, and it’s anticipated to be a pivotal yr as enterprise journey enters its subsequent period. Nonetheless, we should additionally take note of financial developments, as journey prices and budgets will play a significant function. Technological developments, significantly in AI, together with the continued evolution of sustainability, will proceed to form our trade,» stated Ng-Darmawan.

The summit had an attendance of over 150 professionals from the journey trade, together with journey managers and decision-makers.

About FCM

FCM is among the world’s largest journey administration corporations and a trusted associate for 1000’s of nationwide and multi-national organisations, together with many family manufacturers, and Fortune, and FTSE 100 corporations. With a 24/7 attain in over 100 international locations, FCM’s agile and versatile know-how anticipates and solves consumer wants supporting by skilled groups who present in-depth native data and obligation of care as a part of the last word personalised enterprise journey expertise. Because the flagship company journey arm of the ASX-listed Flight Centre Journey Group, FCM is ready to ship the most effective market-wide charges, distinctive added-value advantages, and unique options for its purchasers to assist their enterprise journey necessities. A recognised chief within the journey tech area, the corporate has debuted a number of proprietary consumer options during the last 12 months together with a brand new omni-channel platform that includes a ‘first of its sort’ customised end-to-end consumer expertise and FCM Reserving, an progressive choice to conventional OBTs. Alongside its journey administration companies, the corporate additionally supplies specialist companies by way of FCM Consulting and FCM Meetings & Events to service the broader wants of its purchasers. Uncover the choice at www.fcmtravel.com.

About GBTA

The World Enterprise Journey Affiliation (GBTA) is the world’s premier enterprise journey and conferences commerce group serving stakeholders throughout six continents. GBTA and its 8,500+ members signify and advocate for the $1.48 trillion world enterprise journey and conferences trade. GBTA and the GBTA Basis ship world-class schooling, occasions, analysis, advocacy, and media to a rising world community of greater than 28,000 journey professionals and 125,000 lively contacts. For extra data, go to GBTA.org and GBTAFoundation.org.