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Driving Donor Retention With Matching Items [A Guide]

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Driving Donor Retention With Matching Items [A Guide]


Lately, donor retention rates have been hovering barely above 40%. Which means when you have 100 donors, roughly 60 of them are solely making one-time donations⁠, whereas round 40 are coming again to provide once more. If the concentrate on donor retention isn’t sturdy and complete, a nonprofit group might want to consider the acquisition of latest donors as an alternative⁠—a notably very important however usually extra pricey pursuit.

Fortunately, there are quite a few methods to spice up donor retention and hold donors coming again. For instance, do you know you possibly can enhance donor retention through the use of matching present applications? That’s what we’ll cowl right here, particularly by addressing:

We’ll dive deeper into every matter and give you actionable suggestions that can assist you retain donors to your trigger. Let’s start!

Why Is Donor Retention Necessary?

When a donor continues to provide to your nonprofit, the obvious profit is the common additional income. Nonetheless, maintaining donors coming again has further rewards, too.

By implementing their recommendations, you’ll not solely achieve their belief but in addition present different potential supporters that you’ll take heed to their considerations.

The Energy of Company Matching Items

Corporate matching gifts are one of the efficient but underutilized instruments in nonprofit fundraising. These applications enable firms to match their staff’ charitable contributions, successfully doubling (or generally tripling) the affect of every donation. For nonprofits, this implies extra funds to assist their mission, whereas donors see their generosity go even additional—all at no further value to them.

Whereas it may fluctuate from firm to firm, most matching present applications comply with a easy course of:

  1. Worker Makes a Donation – A donor offers to their favourite nonprofit.
  2. Employer Matches the Present – The donor submits an identical present request to their employer.
  3. Nonprofit Receives Further Funds – As soon as accredited, the corporate sends an identical donation to the nonprofit.

Whereas the method could seem easy, studies show that billions of {dollars} in matching present funds go unclaimed annually just because donors aren’t conscious of those applications⁠—or don’t know how you can benefit from them. That’s why it’s essential for nonprofits to coach their supporters and streamline the matching present course of.

The Hyperlink Between Matching Items and Donor Retention

Whereas there’s a surplus of useful donor retention recommendation on the market, it’s worthwhile to notice the mutually helpful union that outcomes from combining matching presents and donor retention.

Particularly, matching presents might help drive donor retention by…

1. Exhibiting that your nonprofit is an effective steward of donors’ funds.

One of many key causes donors proceed supporting a nonprofit is belief—belief that their contributions are getting used successfully to make an actual affect. When a nonprofit actively promotes and facilitates matching presents, it alerts to donors that the group is dedicated to maximizing each greenback obtained. This demonstration of economic stewardship performs a important function in constructing long-term donor relationships and driving retention.

2. Protecting your group on the entrance of donors’ minds.

One of many largest challenges nonprofits face in donor retention is staying top-of-mind after the preliminary donation. In spite of everything, many donors give as soon as after which disengage. Nonetheless, matching presents present a pure method to prolong donor engagement past the second of giving, maintaining your nonprofit of their ideas for an extended interval and growing the chance of future assist.

To not point out, sending communications about matching presents to devoted donors, whether or not by means of e mail, snail mail, or social media, will assist them keep concerned along with your group with out feeling pressured to donate extra of their very own cash. Should you solely speak to your donors if you need their donations, they’re much less more likely to proceed supporting your trigger.

3. Encouraging bigger future donations.

One of the vital compelling methods matching presents drive donor retention is by encouraging bigger future donations. In spite of everything, research indicates that when donors are conscious of an identical present alternative, they’re extra possible to provide—and to provide in better quantities. This elevated generosity not solely boosts instant fundraising efforts but in addition fosters long-term donor dedication, resulting in greater retention charges general.

The truth is, when nonprofits talked about matching presents when asking for donations, response charges jumped 71%, and common donation quantities elevated by over 50%.

Letting donors know that they’ll make a better affect with their donations generates a better response to future appeals and ends in bigger contributions than ever earlier than.

Methods for Rising Donor Retention With Matching Items

Now that we’ve established a connection between matching presents and donor retention, it’s time to cowl the methods through which your crew can use the previous to extend the latter.

Discover these confirmed methods we’ve developed from working with hundreds of organizations to maximise matching presents.

1. Ship a match enchantment instantly after a donor offers.

One of the vital efficient methods nonprofits can drive donor retention by means of matching presents is by sending a match enchantment instantly after a donor offers. This well timed follow-up not solely will increase the chance that donors will submit an identical present request but in addition reinforces their connection to your group—encouraging long-term engagement.

Should you don’t know who your donor’s employer is, provide them with common details about matching presents after they’ve donated, both in an acknowledgement or thanks e mail or in a separate follow-up totally.

Should you’ve completed your homework and know the place your donor works (and, extra importantly, if their employer provides an identical present program), present them with company-specific data (reminiscent of program pointers and hyperlinks to matching present kinds) to assist them get began.

Right here’s how one group does so:

Driving donor retention with matching gifts using acknowledgment emails

2. Notify donors when their firm’s matching present is obtained.

A vital but usually missed step in the matching gift process is informing donors when their firm’s matching contribution comes by means of. This follow-up communication not solely acknowledges the donor’s function in securing further funding (and supplies you with one other probability to thank them) but in addition reinforces their connection to your group—boosting donor retention.

Relying on how briskly the donor’s firm processes the gift-matching paperwork and sends the cash to your group, it might be weeks or months till the donor’s matching present is available in. They could have forgotten about it by that time. Letting them know that their matching present was obtained is one other wonderful method to reestablish contact with a donor, probably encouraging them to donate (and get their presents matched) sooner or later.

Check out the thank-you card one establishment despatched its matching present donors:

Driving donor retention with matching gifts using thank-you notes

3. Use social proof to display matching present success.

One of the vital highly effective methods to drive donor retention by means of matching presents includes showcasing real-world examples of their affect using social proof. When donors see that others are efficiently doubling their contributions—and making a better distinction—they really feel extra assured and motivated to proceed supporting your trigger.

Right here’s how social proof drives matching presents and donor retention alike.

  • Creates a Sense of Neighborhood – Individuals are extra more likely to keep engaged once they see that others like them are taking motion. Highlighting matching present success tales fosters a way of shared goal and encourages donors to really feel like half of a bigger motion.
  • Reinforces the Effectiveness of Giving – When donors see tangible proof that matching presents are efficiently doubling affect, they achieve reassurance that their contributions are making a significant distinction. This affirmation will increase the chance of future giving.
  • Builds Belief and Credibility – Transparency is vital to donor retention. Showcasing actual outcomes—reminiscent of complete funds raised by means of matching presents or testimonials from donors who’ve had their presents matched—demonstrates that your nonprofit is successfully leveraging these alternatives.

So as to take action, take into account sharing matching present donor testimonials, highlighting matching present affect tales in your trigger, and showcasing KPIs and other impactful metrics. By incorporating social proof into your donor communications, you create an atmosphere the place donors really feel impressed, validated, and desirous to proceed supporting your nonprofit. The extra they see others partaking in matching presents, the extra possible they’re to stay dedicated—serving to to drive long-term donor retention and fundraising success.

Try this group’s utilization of social proof in its annual report:

Driving donor retention with matching gifts using social proof


Wrapping Up & Further Assets

Sadly, ensuring that donors stick round might be tough. Nonetheless, donor retention is crucial for the long-term sustainability of any nonprofit, and company matching presents present a robust technique to hold donors engaged and dedicated in the long term. By leveraging matching presents, organizations can amplify donor contributions, reinforce monetary stewardship, and create ongoing alternatives for significant engagement.

Now could be the time to combine matching presents into your donor retention technique. With the fitting method⁠—and the fitting instruments to energy it⁠—you’ll not solely enhance donations but in addition flip one-time contributors into lifelong advocates to your mission.

For much more useful fundraising and matching present suggestions, hold studying these further really helpful assets:


Thinking about studying extra about boosting donor retention? Try this immersive webinar on the subject!

Strategies-for-Improving-Donor-Retention

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