In the event you’re enthusiastic about psychological well being, love serving to others, and thrive in a fast-paced assist setting, Alma is hiring full-time Buyer Expertise Associates to affix their distant workforce!
As a Buyer Expertise Affiliate, you’ll present empathetic and high-quality assist to Alma’s psychological well being suppliers and purchasers throughout cellphone, electronic mail, and ultimately chat. You’ll be the primary level of contact, serving to customers navigate Alma’s techniques, resolve points, and really feel totally supported from begin to end.
This place is ideal for organized, solution-oriented professionals who can stability empathy with effectivity whereas delivering clear, policy-aligned options.
Place Particulars:
- Begin Date: July 22, 2025
- Hourly Charge: $24/hr
- Schedule: Full-time
- Choices: Monday–Friday or Sunday–Thursday
- Consists of potential weekend and vacation protection
- Distant: Sure – totally distant place
Key Tasks:
- Present assist through electronic mail, cellphone, and chat
- Information clients by Alma’s workflows and companies
- Translate advanced insurance policies into easy-to-understand solutions
- Examine and resolve assist requests
- Preserve high quality and effectivity metrics
- Take part in ongoing coaching and workforce collaboration
{Qualifications}:
- 1–2 years of expertise in buyer assist (electronic mail/cellphone/chat)
- Glorious written and verbal communication abilities
- In a position to handle excessive work quantity with accuracy
- Snug utilizing assist instruments (Zendesk expertise is a plus)
- Sturdy vital considering and judgment
- Self-motivated, dependable, and a workforce participant
- Obsessed with psychological well being and Alma’s mission
Advantages at Alma:
- Distant-first work setting
- Well being, dental, and imaginative and prescient insurance coverage (Aetna, MetLife)
- HSA/FSA plans
- 401(ok) plan
- Month-to-month stipends for remedy, wellness, co-working area, and residential workplace
- Monetary wellness instruments (Northstar, BenefitHub)
- Pet low cost program
- Worker Help Program
- Parental go away
- Paid time without work: 11 holidays, Psychological Well being Day, Volunteer Day, and versatile PTO
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