As we wrap up 2024, Cendyn celebrates a 12 months marked by vital milestones and collaborations within the hospitality trade. From a refreshed brand identity to prestigious award wins, Cendyn has devoted efforts to assist hoteliers worldwide join with company, drive bookings, and discover new income streams. This 12 months, because the trade embraced expertise to satisfy evolving traveler expectations, Cendyn led the best way.
Enhancing the digital expertise
In 2024, Cendyn remodeled the digital panorama for hoteliers with instruments that increase personalization and streamline operations. Our upgraded Digital Advertising and marketing Platform (DMP) now options an intuitive UI/UX, quicker load instances, and an optimized multichannel expertise for improved marketing campaign administration. The revamped Content material Administration System (CMS) simplifies web site administration and enhances search engine optimisation, empowering hoteliers to draw and retain company effortlessly.
Revolutionizing the reserving course of
Cendyn has redefined the reserving expertise with instruments like a side-by-side calendar view, a procuring cart for a number of reservations, and built-in calendar bookings. Moreover, loyalty sign-ups embedded straight within the booking engine assist resorts effortlessly nurture long-term relationships. These enhancements simplify checkout, driving conversions and making a seamless person journey. Inclusivity and safety are on the coronary heart of the expertise, with ADA compliance and Google reCAPTCHA constructing belief and accessibility.
Driving progress by way of personalization
Cendyn’s 2024 new instruments allow hoteliers to ship personalised experiences at each touchpoint, remodeling every keep right into a future reserving. Enhanced contact profiles inside Cendyn CRM present income summaries, lifetime spending, and key keep particulars, whereas loyalty integration permits for enriched visitor profiles and focused, loyalty-driven campaigns.
Operational upgrades like PriorityQ and improved survey instruments streamline processes, making certain each interplay provides worth and enhances visitor satisfaction. Hoteliers can clone templates or segments throughout properties, ship pre-configured supply letters to drive conversions, and combine with spa and restaurant reserving methods for a seamless visitor expertise. Mixed with sturdy approval workflows and a customizable knowledge dictionary, these instruments set the stage for enhanced visitor satisfaction and enterprise progress.
Remodeling income progress
Cendyn’s revitalized model id and consolidated product providing empower hoteliers to seek out new company and increase income. The brand new Income Progress Bundle, leveraging AI, optimizes on-line presence and pricing methods. With a world presence and over 32,000 lodge prospects, Cendyn stays dedicated to driving business success for hoteliers worldwide.
Global connections and impact
Cendyn’s World Tour 2024 united lodge tech firms and professionals globally, visiting ten main cities, together with New York Metropolis, Bangkok, Paris, London, and Dubai. In collaboration with Google, SiteMinder, and Oracle, the tour centered on empowering hoteliers with cutting-edge knowledge and sources. These interactions offered invaluable insights, refining our options to ship adaptable instruments for fulfillment.
Increasing data-driven options
In October, Cendyn acquired Knowland, enhancing our suite of choices for the MICE section. By integrating Knowland’s market intelligence, Cendyn offers unparalleled insights for efficient gross sales prospecting and group reserving success, streamlining gross sales processes, and optimizing income methods.
Celebrating achievements and recognition
2024 was a 12 months of exceptional achievements for Cendyn. On the World Travel Tech Awards, we had been named World’s Greatest Information Pushed Advertising and marketing Company, Greatest Lodge CRM Options Supplier, and Greatest Lodge Gross sales Proposal Answer. For the seventh 12 months, our CRS was ranked #1 by the HotelTechAwards. Our digital advertising prowess was additionally acknowledged on the HSMAI Adrian Awards with a minimum of 5 accolades.
As we sit up for one other 12 months, Cendyn stays devoted to supporting our prospects by way of the Discover, E-book, Develop journey.
About Cendyn
Cendyn is a world hospitality cloud-based expertise firm that permits resorts to drive income, maximize profitability, and create deeper connections with company by way of its built-in options. Serving hoteliers for practically 30 years, Cendyn drives business success for resorts by way of its Discover, E-book, Develop promise: discover the suitable company; drive them to e-book direct, and develop loyalty and income throughout the spectrum of digital visitor interactions.
Cendyn has over 32,000 prospects worldwide in additional than 150 nations. The corporate helps its rising buyer base from areas throughout the globe, together with the USA, France, the UK, Singapore, Bangkok, and India. To seek out out extra, go to cendyn.com
