If you happen to love making a distinction in individuals’s lives and thrive in a fast-paced, service-first setting, CareCentrix is hiring Affected person Expertise Associates to affix their distant Service Validation Crew!
That is your alternative to assist sufferers obtain the medical companies and gear they want — all from the consolation of your own home.
In regards to the Position
As a Affected person Expertise Affiliate, you’ll be the voice of reassurance to sufferers throughout the nation. Your job is to substantiate supply of medical companies or gear, assist reschedule any points, and make sure the affected person’s expertise was optimistic and stress-free.
You’ll additionally associate with inner groups to resolve any problems, observe suggestions, and preserve correct documentation — all whereas delivering compassionate and useful buyer help.
Place Particulars
- Job Title: Affected person Expertise Affiliate
- Location: 100% Distant (U.S. solely)
- Begin Date: Monday, September 8, 2025
- Beginning Pay: $16.50/hour + month-to-month company efficiency bonuses
- Coaching Schedule: Mon–Fri, 9:00 AM–5:30 PM EST
- Publish-Coaching Shift: Mon–Fri, 10:00 AM–6:30 PM EST
- Hiring a number of candidates now!
Key Duties
- Make outbound calls to substantiate medical companies or gear supply
- Reply inbound follow-up calls or escalations
- Doc interactions utilizing inner methods (Intake98, SharePoint, Internet Assist Desk/CART)
- Confirm affected person information in compliance with HIPAA pointers
- Assist reschedule companies and coordinate escalations
- Meet efficiency targets for high quality, attendance, and productiveness
You’ll Love This Position If You:
- Get pleasure from serving to individuals and fixing issues over the telephone
- Keep calm below strain and stay affected person with tough callers
- Are detail-oriented and tech-savvy throughout a number of methods
- Thrive in fast-paced name heart environments
- Need to do business from home whereas making a optimistic influence
{Qualifications}
- Excessive Faculty Diploma or GED required
- 1+ 12 months of customer support expertise most well-liked (particularly name heart work)
- Typing pace of 35+ WPM with intermediate PC and multitasking expertise
- Potential to navigate twin displays and a number of purposes
- Familiarity with search engines like google, e mail, and trendy pc fundamentals
Perks & Advantages
- $16.50/hr base pay with month-to-month incentive bonus alternatives
- Full advantages: Well being, Dental, Imaginative and prescient + HSA and FSA contributions
- Beneficiant PTO and 401(ok) plan
- Paid parental go away
- Free on-demand digital health courses
- Profession progress alternatives and a enjoyable, team-oriented tradition
Apply Now
CareCentrix is on the lookout for empathetic, dependable professionals who need to play an important function in supporting sufferers from behind the scenes. If you happen to’re able to launch or develop your distant healthcare help profession, that is the job for you
<< GO HERE TO START YOUR APPLICATION>>
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