Business-defining property-management system purchasers declare ‘This firm has exceeded our expectations’ and ‘Maestro is a enterprise accomplice somewhat than a vendor’

At this time’s hoteliers are sometimes involved that usability, flexibility, and ease are sacrificed within the push to undertake new know-how or adapt to altering market pressures and visitors’ calls for. Nevertheless, customers of Maestro PMS, the chief in All-In-One cloud hosted, personal cloud and on-premises property-management programs for unbiased inns and luxurious resorts, are saying simply the other, calling the answer strong but easy to make use of. Expertise doesn’t have to be minimized to be understandable. Fairly, it simply wants the appropriate growth group; cell and contactless instruments; service and help channels; open APIs and accomplice integrations; and versatile coaching and schooling to allow customers to deal with duties effectively and intuitively, stopping them from changing into overwhelmed.

“Maestro PMS makes lodge know-how operations simply accessible to workers of all expertise ranges by way of its user-friendly design and complex function checklist,” stated Maestro PMS Vice President Audrey MacRae. “By specializing in effectivity, our unbiased lodge consumer teams are effortlessly working in at the moment’s atmosphere. By eradicating the barrier to accessing these capabilities and equipping customers with handy and acquainted instruments, hoteliers are rising know-how adoption, lowering turnover, and enhancing satisfaction amongst visitors and workers.”

Constructing on its legacy of success, Maestro PMS lately revealed its roadmap for 2025, which is infused with options reminiscent of embedded cost processing, direct integrations with Reserving.com, updates to its gross sales and catering modules, and extra. These and different improvements had been made based mostly on direct suggestions from lodge companions and skilled hospitality insiders. Moreover, Maestro PMS’s choice to rent and retain skilled former hospitality professionals for its operations, growth, and help groups, has enabled the corporate to deploy refined know-how for hoteliers by hoteliers with out creating pointless complexity.

“Maestro PMS has modified how Rudding Park operates, permitting our lodge to take care of its historic roots whereas retaining tempo with the speed of change impacting hospitality,” stated Julia Featherstone, Head of Rooms Division at Rudding Park Hotel. “We encourage different unbiased hoteliers to analysis any PMS suppliers’ potential to simply combine with different key lodge programs and discover one that’s as easy to make use of and navigate as Maestro PMS. This firm has exceeded our expectations and is our most popular accomplice going ahead.”

At all times Adapting

Lodge operations have been always evolving for many years, and at the moment’s operators depend on know-how companions to take away a few of these intricacies from their every day workflow. When hoteliers have entry to a easy, direct interface on the PMS, they’ll accomplish duties extra rapidly and with much less effort. Effectively-designed programs are simpler to take care of and replace as properly. When mixed with a streamlined integration course of, simplicity can beget better adaptability, which unbiased operators want.

Nic Oldham, head of buyer and industrial relations for Crieff Hydro Family of Hotels, stated Maestro PMS stands out amongst its competitor’s thanks partly to its design simplicity, which persists in multi-property administration and large-scale operations. These capabilities allow Maestro customers to develop at scale throughout a time when labor is restricted and turnover stays excessive. That is invaluable for lean-operating unbiased lodge teams with slim margins for error.

“Maestro’s easy-to-use net browser-based platform might be accessed from anyplace, and knowledge is exchanged rapidly and securely between all our properties and the decision heart, which is centralized in our personal personal cloud,” Oldham stated. “And Maestro’s API to our chosen third-party CRM suppliers makes reserving quick and environment friendly.” 

Paul Berry, vp of lodge operations, gross sales and advertising and marketing at Sunseeker Resort Charlotte Harbor, stated: “From the onset, Maestro PMS stood out as a enterprise accomplice somewhat than a vendor. This was important within the choice course of as we had been searching for a PMS that’s simple to make use of and can develop and develop with us based mostly on the wants of our visitors and enterprise. Maestro has the performance we’d like in a single complete platform and hosted within the cloud, together with entry to contactless cell instruments for visitors. Their potential to reinforce their product, develop new performance, and construct new integrations that match our necessities will assist us stand out operationally as among the finest inns within the nation.”

Striving for Extra With out the Muddle

Maestro PMS presents all kinds of capabilities in a seamlessly designed platform, together with an array of interfaces and APIs, on-line eLearning instruments, embedded cost capabilities, and a full suite of cell and contact-free operations and visitor engagement instruments. One might imagine this full-feature answer might simply overwhelm an unbiased lodge’s workers. Quite the opposite, the answer’s intuitive consumer interfaces with naturally organized button placements, acquainted common design targeted icons, and easy navigational flows has eliminated any potential for possibility paralysis.

These adjustments had been made as a direct results of long-term consumer suggestions and proceed to affect the evolution of Maestro PMS. One instance of consumer suggestions translating into a brand new PMS functionality is the most recent Maestro Contact addition, a specialised consumer interface designed for pill and cell to supply the Maestro operations platform on any system geared up with a contact display. Hoteliers requested this function to extend and velocity up frontline staff’ engagement with on-property know-how, whereas providing a cell and versatile consumer and visitor expertise. Its implementation will cut back workers onboarding instances, enabling workers to verify visitors in or out of the property, seize digital signatures, stay updated on room availability, and synchronize knowledge throughout departments — all in minutes

“Maestro PMS has advanced alongside our wants, enabling us to ship a seamless buyer journey,” stated Megan Wright, group income supervisor for the Galgorm Collection. “Its modern and easy-to-use options, reminiscent of digital registration kinds and a complete CRM system, empower us to personalize experiences and streamline visitor interactions. Extra importantly, Maestro makes integration with new applied sciences simple and handy, enabling us to remain on the forefront of innovation.”

“Due to suggestions from hoteliers and the inner information gained from our skilled group of former hoteliers, Maestro PMS has been in a position to present an ever-improving operations expertise that exceeds the expectations of our unbiased lodge companions and creates a worthwhile and fulfilling atmosphere for frontline staff and visitors,” MacRae stated. “We try to supply a minimalist design and intuitive consumer interface that advantages our lodge companions and matches the dedication to service excellence they supply to vacationers every day. Due to their partnership and continued suggestions, Maestro PMS has change into one of the crucial user-friendly and frictionless choices for unbiased lodge and resort operators at the moment.”

For extra data on Maestro PMS, go to www.maestropms.com.

About Maestro PMS  

Maestro is the popular Net Browser based mostly cloud and on-premises all-in-one PMS answer for unbiased inns, luxurious resorts, convention facilities, trip leases, and multi-property teams. Maestro’s embedded funds system presents a PCI-compliant and EMV-ready enterprise system with 20+ built-in modules on a single database. This consists of cell and contact-free apps designed to reinforce profitability, encourage direct bookings, centralize operations, and empower operators to interact visitors in a personalised and safe method. Maestro’s Help Service additional enhances the expertise, offering unmatched 24/7 North American-based dwell help and schooling companies.