InterContinental Phu Quoc Lengthy Seashore Resort, a charming luxurious vacation spot set towards the breathtaking backdrop of Phu Quoc Island, Vietnam, launched into a journey to raise the visitor expertise by embracing cutting-edge expertise options. The resort envisioned a world of fascination the place each side of the visitor journey is nurtured by way of seamless operations and customized interactions. To convey this imaginative and prescient to life, the resort collaborated with SABA Hospitality to implement the SABA Digital Compendium and SABA Cellular Ordering options, creating a fascinating setting that transforms each keep into an unforgettable expertise. phuquoc.intercontinental.com
- Improve Visitor Expertise:
Present visitors with easy accessibility to resort info, providers, and eating choices straight from their cell gadgets. - Improve F&B Income:
Leverage digital ordering and upselling options to spice up meals and beverage gross sales, enhancing general income for the resort. - Streamline Operations:
Automate service requests and ordering processes to scale back the burden on workers and enhance effectivity.
SABA Digital Compendium Module
The SABA Digital Compendium was deployed to exchange conventional printed supplies with a dynamic digital answer. Key options included:
- Interactive Content material:
Friends may entry up-to-date details about resort facilities, actions, eating choices, and native points of interest by way of an intuitive interface. - PDF and Hyperlink Integration:
The compendium allowed the add of PDFs (menus, brochures) and hyperlinks to third-party providers (spa bookings, native excursions), offering visitors with complete info at their fingertips. - iFrame Capabilities:
The combination of multimedia content material, reminiscent of movies and maps, enhanced visitor engagement and offered invaluable insights into the resort’s choices.
SABA Cellular Ordering Module
The SABA Cellular Ordering answer enabled visitors to put meals and beverage orders from their cell gadgets, considerably bettering the eating expertise throughout the resort’s restaurant and bar venues. Key options included:
- Integration with Micros Simphony POS:
The cell ordering system seamlessly built-in with the resort’s Micros Simphony POS, making certain environment friendly order processing and correct billing. - Person-Pleasant Interface:
Friends may simply browse menus, customise orders, and make safe funds straight from their smartphones. - Actual-Time Updates:
The system offered real-time notifications about order standing, making certain visitors had been knowledgeable about their requests with no need to attend for employees help - Comfort on the Pool Deck:
Friends lounging on the pool deck may conveniently place orders for meals and drinks, enhancing their general rest expertise.
“The combination of SABA’s Digital Compendium and Cellular Ordering options has remodeled the way in which we serve our visitors. By embracing expertise, we have now not solely enhanced comfort for our visitors but additionally considerably improved our operational effectivity. The seamless integration with our Micros Simphony POS has streamlined our processes, permitting our workers to give attention to delivering distinctive service.” – Thanh Ngo Minh (Cluster IT Supervisor)
1) Enhanced Visitor Satisfaction
Suggestions from visitors indicated a major enchancment of their general expertise:
- Elevated Comfort:
Friends appreciated the power to entry resort info and place orders from anyplace on the property, notably on the pool deck, enhancing their consolation and satisfaction. - Constructive Eating Encounters:
The cell ordering system allowed visitors to get pleasure from meals with out the trouble of ready for service, resulting in larger satisfaction rankings for eating experiences. - Improved Visitor Expertise:
The resort group is repeatedly bettering the Person Expertise and Person Interface to encourage the visitors with considerate providers and inspirational experiences throughout the resort, which inspires visitors to discover and revel in a memorable keep.
2) Improve F&B Income
The SABA Cellular Ordering answer contributed to elevated income for the resort:
- Greater Common Verify Values:
The system’s good upselling options inspired visitors to discover further menu objects, leading to a rise in common verify sizes. - Expanded Income Streams:
The flexibility to advertise further providers (reminiscent of spa remedies and excursions) by way of the digital compendium created new income alternatives.
3) Improved Operational Effectivity
The implementation of SABA options resulted in notable operational enhancements:
- Lowered Employees Workload:
Automation of service requests and orders allowed workers to give attention to delivering high-quality service, fairly than managing repetitive duties. - Streamlined Communication:
The digital compendium facilitated environment friendly communication between visitors and workers, minimizing misunderstandings and enhancing service high quality.
SABA Digital Compendium
The SABA Digital Compendium Module digitizes conventional paper-based compendiums, offering a dynamic and interesting visitor expertise. With options reminiscent of PDF and hyperlink uploads, visitors can simply entry menus, tariffs, and exercise & class schedules on any machine. The combination of iFrames permits for seamless inclusion of movies, maps, webpages, and extra. This complete digital platform not solely promotes contactless interactions but additionally streamlines operations and enhances income alternatives for properties within the hospitality trade.
SABA Cellular Ordering
The SABA Cellular Ordering module revolutionizes the way in which visitors place orders, providing a seamless and handy expertise. Friends can simply browse menus and merchandise lists, and make funds straight from their very own cell gadgets (if required). The system streamlines operations and reduces prices, making it a vital instrument for lodges and resorts. By automating visitor ordering and enhancing income alternatives, the SABA Cellular Ordering module offers a complete answer that enhances visitor satisfaction and boosts operational effectivity.