Are you in search of distant chat agent jobs the place you don’t have to speak on the cellphone? Hold studying; this publish has you lined.

Again after I was in school, I labored for a telemarketing firm. Whereas the gig itself was versatile and paid nicely, it exhausted me. Most of the time, folks didn’t wish to converse on the cellphone (which I get), so I must take care of their anger, irritation, and plenty of curse phrases and hang-ups.

Over time, I dreaded getting in to work. After school, I labored for Medicaid, doing prior authorization for nursing visits and residential medical gear. Once more, I used to be on the cellphone for lengthy intervals coping with disgruntled suppliers — no enjoyable!

Whereas many work from home jobs are phone-based, the Web has opened up a brand new breed of customer support that doesn’t require being on the cellphone.

In reality, stay customer support chat is changing into more and more well-liked day-after-day. A few of these on-line chat agent jobs require background information of a selected space, and plenty of of them require you to sort a sure variety of phrases per minute, so be sure you learn the entire high-quality print earlier than making use of.

What are the necessities for being a distant chat agent?

To turn out to be an internet chat agent, most corporations require candidates to have a highschool diploma or GED, wonderful written communication expertise, and a quick and correct typing velocity. Many corporations additionally require a minimum of one yr of customer support expertise; nevertheless, there are some corporations that can hire beginners with none expertise. You’ll additionally want a pc or laptop computer, a hard-wired, dependable web connection, and a quiet place to do your work.

18 distant chat agent jobs you are able to do from dwelling

Distant chat agent jobs are in excessive demand. There are normally extra candidates than there are open positions. When you’re set on being a chat agent, you’ll have to examine with these corporations ceaselessly to see if any new openings come up. If they provide e mail job alerts, I extremely recommend signing up for them so that you simply don’t miss any new openings.

1. ACD Direct – Brokers

ACD Direct hires impartial contractors for a wide range of call-based positions; nevertheless, they’re continually increasing their choices, and so they could sometimes have non-phone positions. Current brokers will get precedence for the non-phone positions, so that you’ll have to spend a while on the cellphone earlier than being eligible for the non-phone gigs. 

• ACD Direct doesn’t rent within the following states: California, Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, or South Dakota. 
• Should cross a legal background examine. 
• ACD Direct will get a 3.2-star score on Glassdoor.com.

2. Chatdesk – Chatdesk Professional

Chatdesk is a New York-based firm that hires freelance buyer assist brokers to deal with inquiries by way of social media (Fb, Instagram, Twitter (X), and TikTok), e mail, textual content, and chat. Shifts are versatile, and you’ll work days, nights, and weekends. For these entry-level roles, you’ll want the next:

• At the least 18 years of age.
• Wonderful communication expertise and a spotlight to element.
• Your individual pc and web entry.
• Chatdesk will get a 4.4-star score on Glassdoor.com.

3. Concentrix – Residence Agent

Concentrix supplies enterprise options to all kinds of corporations, and generally, they contract with corporations that want distant chat brokers. These positions are likely to fill quick, so that you’ll wish to examine with them periodically for openings.

• On-line chat associates are accountable for offering fundamental to advanced buyer and technical assist.
• Hires in most states within the US, in addition to world areas.
• In accordance with Certainly, the typical pay is a minimum of $15.18 per hour; these are W2 roles.
• Concentrix will get a 4-star score on Glassdoor.com.

4. Foundever – Buyer Service Brokers

Foundever, previously the Sitel Group, hires full-time and part-time W2 workers to supply customer support to manufacturers from across the globe.

• Many roles embody cellphone work, however they do sometimes have chat, e mail, and social media positions accessible.
• The common pay fee is $16-$18 per hour, in keeping with previous job openings.
• Foundever hires learners with a highschool diploma or GED.
• Some positions are location-dependent.
• Foundever will get a 3.8-star score on Glassdoor.com.

5. Guitar Heart – CHAT Agent

Guitar Center sometimes has full-time distant and hybrid job openings for distant chat and gross sales brokers. These positions are typically location-dependent, and brokers should have the next {qualifications}:

• Candidates must be music lovers and have a ardour for serving to folks.
• You’ll want a highschool diploma or GED and a minimum of two years of expertise.
• It’s essential to be capable of sort 30 phrases per minute (WPM).
• Use the key phrase distant while you’re looking out on their web site.
• Guitar Heart will get a 3.1-star score on Glassdoor.com.

6. Hopper – Journey Expertise Brokers

Hopper hires full-time brokers with a minimum of two years of expertise utilizing a worldwide distribution system (Sabre, Apollo, or Amadeus).

• On this function, you’ll help prospects utilizing e mail and chat.
• Hopper provides a aggressive wage and in depth advantages, together with medical insurance.
• They rent workers from all around the globe.
• Hopper will get a 3-star score on Glassdoor.com.

7. InboxDone – Inbox Managers

InboxDone hires US-based freelancers to handle e mail, social media, assist desk tickets, and different administrative duties. For these part-time positions, no expertise is required, however you need to have wonderful communication expertise, be detail-oriented, and have a excessive degree of empathy and emotional intelligence. In these roles, you’ll be able to work from wherever, and also you’ll have a versatile schedule.

• The beginning pay fee is $17 per hour, plus paid holidays and bonuses.
• You’ll want to supply your personal laptop computer and web connection.
• InboxDone will get a 4.9-star score on Glassdoor.com.

8. LiveChat – Help Hero

LiveChat sometimes has distant job openings for assist heroes (chat brokers). The pay fee for this function is unknown.

• You’ll want quick and correct typing expertise, a minimum of 40 WPM.
• Should have an ideal command of the English language.
• LiveChat, owned by Textual content, receives a 3.9-star score on Glassdoor.com.

9. LiveWorld – Social Media Brokers

LiveWorld hires part-time social media brokers to carry out duties like social media moderation, buyer assist, engagement, and monitoring.

• Should have 2-3 years of expertise in on-line moderation and robust typing expertise.
• Should have the supply to work some nights, weekends, and holidays.
• I heard from one reader that this place pays minimal wage.
• LiveWorld will get a 3.7-star score on Glassdoor.com

10. ModSquad – Mods

ModSquad contributors focus on digital engagement, reminiscent of moderating content material, chatting with prospects, managing communities, dealing with buyer assist, and updating social media accounts.

• On this function, you’ll work as an impartial contractor.
• You possibly can create your personal schedule and choose the tasks you’re employed on.
• Presently, it has contractors in 90 nations around the globe who communicate 50 totally different languages.
• In accordance with Glassdoor.com, the typical pay is $17 per hour.
• ModSquad will get a 3.2-star score on Glassdoor.com.

Associated Content material: Remote Forum and Chat Moderator Jobs

11. OutPLEX – Buyer Service Reps

OutPLEX sometimes hires on-line chat assist brokers within the US, Columbia, and the Dominican Republic. Brokers could have to make cellphone calls to resolve points. For these positions, you need to:

• Be capable to sort 30-50 WPM with zero errors.
• You’ll want a highschool diploma and a Home windows Working System.
• Should have wonderful spelling, grammar, and communication expertise.
• The common pay is $17 per hour, plus advantages.
• OutPLEX will get a 4-star score on Glassdoor.com.

12. Robert Half – Buyer Help Brokers

Robert Half is a staffing company that usually has distant job openings for buyer assist and social media brokers who deal with inquiries by way of chat, e mail, social media, and textual content. For many jobs, you’ll want wonderful communication expertise, consideration to element, and good time administration expertise.

• Positions are location-dependent.
• Robert Half has distant short-term, everlasting, and contract positions.
• Wage varies based mostly on many elements.
• Robert Half will get a 3.8-star score on Glassdoor.com.

13. SimplrFlex – Specialists

SimplrFlex hires impartial contractors to reply assist tickets on-line. No cellphone work or interview is required. Simply register for an account, full 10 take a look at tickets to showcase your written communication expertise, after which give them 1-10 days to evaluation your utility. When you cross the take a look at, you’ll be invited to fill out paperwork and full a legal background examine. With SimplrFlex, you’ll be able to log in anytime to make more money answering tickets. 

• Doesn’t rent within the following states: CA, IL, MA, NY, UT, VT, WA, or WI.
• Funds are distributed by way of PayPal or Venmo.
• SimplrFlex will get a 3-star score on Glassdoor.com. 

14. Site123 – Gross sales Chat Specialists

Site123 hires US-based distant gross sales chat specialists to help prospects by way of chat and e mail. To use for these roles, you’ll have to submit a resume to [email protected].

• Should be tech-savvy and perceive the web site builder subject.
• You’ll want to have confirmed expertise in gross sales and customer support.
• Should be educated of social media platforms like Fb, Twitter, and LinkedIn.
• Site123 will get a 4-star score on Glassdoor.com.

15. SiteStaff – Chat Hosts

SiteStaff hires skilled chat hosts who’re in a position to deal with 3-4 ongoing conversations on the identical time.

• You have to be positioned in Denver, Colorado.
• Should be capable of sort 65-75+ WPM.
• It’s essential to have wonderful punctuation, grammar, and spelling.
• Bonus factors for those who’re bilingual.
• SiteStaff will get a 3.3-star score on Glassdoor.com.

16. The Trevor Venture – Chat and Textual content Counselors

The Trevor Project is a useful resource for LGBTQ youth who want emotional assist. They rent on-line chat and textual content counselors to assist LGBTQ youth across the clock.

For these positions, it’s essential to:

• Have wonderful, quick, and assertive communication expertise.
• They rent in the USA and Mexico and are open 24/7, 12 months a yr.
• These are W2 positions that include advantages.
• The Trevor Venture will get a 2.5-star score on Glassdoor.com.

17. Wayfair – Chat Gross sales Brokers

Wayfair hires distant employees from the US, Canada, Germany, India, Poland, the UK, China, and Eire. For these distant chat jobs, you’ll want:

• Typing velocity of 45 WPM.
• Two years of gross sales or service expertise.
• Should be snug working in a fast-paced atmosphere, dealing with a number of chat messages directly.
• The place comes with hourly pay and month-to-month bonuses, and your gear is offered.
• Wayfair will get a 2.9-star score on Glassdoor.com.

18. Upwork – Chat Help Specialist Jobs

Upwork is a contract market the place freelancers can join with corporations that want their expertise. With Upwork, you’ll be able to create a profile that showcases your expertise and experience, and you can even browse freelance assignments on the location and submit bids for gigs that you simply’d prefer to work on.

One chat agent job I discovered was for a chat agent to reply questions on insurance coverage by way of textual content, e mail, and thru their app, and the pay fee was $12.50-$22.00 per hour.

Upwork does cost a price for utilizing their platform, and charges may be seen beneath:

• $0-$500 in earnings – 20% service price
• $500.01-$10,000 in earnings – 10% service price
• $10,000.01 or extra in earnings – 5% service price

Since Upwork isn’t the hiring firm, be sure you educate your self on common work from home scams. It is best to by no means pay for gear (check-cashing rip-off), purchase reward playing cards, settle for funds off of Upwork, or give out private data. Learn these scam prevention tips earlier than getting began on the platform.

Different methods to search out on-line chat jobs

When you’re searching the net and spot {that a} web site has a stay chat agent field operate, look on their profession web page and see in the event that they rent distant chat brokers. Some corporations use third-party employers to fill their chat agent positions, however others rent in-house. Some chat agent capabilities are automated by synthetic intelligence (AI), however it’s price exploring to see if the corporate may be hiring. You possibly can normally discover a hyperlink to the corporate’s profession web page of their web site’s footer.

Different avenues to discover are enterprise course of outsourcing (BPOs) and staffing web sites like Bold Business, Conduent, Kelly Services, Randstad, and Adecco. Not solely have they got distant job openings, however you can even discover these one-off job alternatives for chat assist brokers.

Are you able to tolerate just a little cellphone work?

When you’re in search of extra chat agent jobs, try FlexJobs – they’ve many choices. Simply just be sure you totally learn the job description. Many stay chat agent jobs require cellphone assist, so for those who’re towards being on the cellphone, you’ll wish to make sure that the place is 100% online chat, e mail, and social media.

In case you are OK answering some inbound cellphone calls, corporations like 5CA, Amazon, Apple, NexRep, Omni Interactions, Smith.ai, SupportNinja, and Wrrk supply dwelling chat jobs that mix cellphone, e mail, chat, and social media work.

Receives a commission for sexting?

One phrase of warning: cellphone actresses’ chat agent jobs are intercourse chat operator jobs. I need you to know what you’re making use of for for those who run throughout these job postings. I don’t cowl this chance or cellphone intercourse jobs on the location. When you’re eager about working from dwelling as a chat intercourse operator, WAH Adventures has a listing of hiring corporations.

Greatest on-line chat assist jobs

When you’re nonetheless not discovering your dream on-line chat job, examine to see for those who can join job alerts out of your favourite corporations and job boards. This manner, you’ll be the primary to learn about present chat job openings.

As extra corporations log on with their companies, extra distant chat agent jobs will turn out to be accessible, and I’ll proceed to replace this checklist as new ones pop up.

Remember to sign up for our newsletter, the place we share different on-line chat jobs that we discover!

Do you have got a distant chat assist job? Which firm do you’re employed for? Drop us a observe; we’d love to listen to from you!

Initially revealed January 21, 2015. Content material up to date January 2025.