Alex Chi – Chief Info Digital Officer (S P Setia)
In 2025, AI will remodel into ‘on a regular basis AI’ — reasonably priced, utility-based, and accessible to all. From simplifying each day duties to boosting private productiveness, it would empower people to degree up their abilities and unlock new alternatives. For companies, this implies reimagining their choices to maintain tempo, as ‘adequate’ gained’t lower it anymore. The problem will likely be staying aggressive in a world the place AI amplifies expectations, requiring a development mindset and readability on the final word purpose. As AI turns into a pure extension of our lives, those that embrace it with objective will thrive.
Alex Tan – Group Chief Info Officer (Yinson)
As 2025 unfolds, we foresee a shift within the expertise panorama:
The generative AI (genAI) frenzy will give method to pragmatic purposes, commencing with bespoke in-house chatbots that streamline operations. AI-infused software-as-a-service (SaaS) options will turn into the norm, elevating enterprise effectivity.
In the meantime, the narrowing air hole in industrial management programs (ICS) will propel operational expertise (OT) safety to the forefront — necessitating sturdy and proactive measures.
Moreover, the yr will mark a major leap in direction of the democratisation of IT — with citizen IT and fusion groups enjoying pivotal roles in bridging the hole between expertise and enterprise methods, fostering a tradition of inclusive innovation.
Christian Piccardi – Chief Info Officer (Mox Financial institution)
In 2025, Mox will prolong the usage of AI and automation to boost buyer help, decision-making, and operational effectivity whereas exploring AI co-piloting to enhance tech capabilities. We will even incorporate rising software ecosystems corresponding to HarmonyOS into our surroundings to broaden buyer protection and serviceability. Persevering with the migration to multi-/hybrid-cloud environments for flexibility and scalability will likely be one other focus space and equally necessary is additional strengthening of cloud safety and compliance practices. From a workforce perspective, Mox will enhance funding in coaching and up-skilling measures to help our folks in the usage of new applied sciences and digital instruments.
Chua Yong Howe – Chief Digital Officer (UEM Edgenta)
2025 would be the yr of AI brokers redefining digital transformation. These autonomous brokers — able to partially or totally taking up human roles — will dominate developments like service-as-software. In green- and smart-building administration, AI brokers paired with the web of issues (IoT) will deal with routine metrics, subject alerts, and autonomously schedule upkeep crews for optimum effectivity.
My purpose this yr is to revolutionise facility administration by deploying AI brokers to enhance upkeep groups, shifting from handbook to extremely autonomous operations. Moreover, we goal for AI brokers to deal with over 90% of contact centre duties, streamlining buyer interactions and driving transformative effectivity.
Cornelius Budianto – Director, IT (Kompas Gramedia)
GenAI will remodel buyer interactions with extra dynamic and personalised experiences. At the moment, many chatbots depart prospects feeling disconnected — particularly as firms make human customer support more durable to entry. By 2025, genAI will bridge this hole by deeply understanding buyer wants and delivering tailor-made options like personalised suggestions and focused advertising. Smarter AI chatbots will provide empathetic and environment friendly help, whereas predictive analytics proactively resolves points. This shift will streamline operations and decrease prices however nonetheless improve buyer satisfaction and enterprise development.
Daniel Suraboyini – World Chief Info Officer (SIPEF)
Digital transformation targets for SIPEF Group in 2025 will give attention to driving innovation and operational effectivity via key initiatives like Mission Horizon and Program Fruit (automation, drones, IoT, and AI initiatives). This yr, we’ll automate all our tanks throughout our mills for real-time product data with correct storage and forecasting data. The three-phase undertaking plan of Program Fruit is advancing as we herald AI for administration reporting in addition to descriptive and predictive analytics with a purpose in direction of genAI. 2025 will see drones as a part of our operational help to boost the capabilities for large-scale plantation actions from pesticide-spraying to fruit-harvesting. Due to our SIPEF administration for his or her steady help and encouragement in overcoming challenges, guaranteeing stabilisation, and aligning digital methods with regional organisational targets.
Dr Darron Solar – Head of Info Know-how (Hong Kong Housing Society)
Digital transformation will likely be all about smarter, quicker, and extra linked experiences in 2025. AI and machine studying will dominate, powering hyper-automation and real-time decision-making. Edge computing — boosted by 5G — will make information processing faster and extra environment friendly, particularly for IoT units. Quantum computing would possibly begin exhibiting sensible makes use of, whereas blockchain will hold reshaping finance and digital possession. Prolonged actuality will turn into extra mainstream, reworking industries like retail and healthcare. Sustainability will even be big, with inexperienced tech and carbon monitoring instruments gaining traction. Additionally, anticipate digital twins and autonomous programs to revolutionise industries like manufacturing and logistics. Thrilling instances forward!
Dave Chen – Head of Info Know-how (Hong Kong Commerce Improvement Council)
AI Integration — the main target will likely be on the enterprise worth AI brings, emphasising its sensible purposes. AI operating on the edge will achieve traction, enabling quicker responses and supporting a wider vary of use circumstances.
Cybersecurity — this stays a prime precedence, with elevated sources to fight phishing via person consciousness applications. Knowledge and AI governance will even be a key focus, guaranteeing the safe and moral use of data.
Collectively, these developments in AI and cybersecurity will drive important digital transformation — creating extra environment friendly, safe, and responsive programs throughout varied industries. Thrilling developments forward!
Franky Lam – Affiliate Director of Info Know-how (Hong Kong-Shenzhen Innovation and Know-how Park)
An growing variety of enterprises are leveraging AI throughout varied domains to boost operational effectivity, create new enterprise values, and enhance decision-making. Nevertheless, it’s essential for organisations to prioritise AI governance — together with common threat assessments of information concerned in AI automation — to mitigate potential unwanted effects.
Edge computing in hybrid- and multi-cloud environments will turn into extra prevalent, facilitating information processing nearer to the supply for faster insights inside a extra versatile and scalable cloud infrastructure.
Moreover, senior administration is more and more centered on the sustainability of digital transformation initiatives in response to stakeholders and societal calls for for company accountability.
Moreover, 5G and IoT applied sciences play a pivotal position in driving many digital transformation initiatives by enabling quicker, extra dependable connectivity and the event of smarter purposes.
Gabriel Tuason – Head, Info Safety (Power Improvement Company)
Except for cyber incidents escalating as a consequence of AI-driven assaults, organisations will begin shifting their applications and priorities from cybersecurity to cyber resilience.
Whereas prevention (safety) is necessary, organisations are more and more specializing in restoration and enterprise continuity. To attract parallels — an individual who prioritises their well being via adequate sleep, a balanced food regimen, and common train should still fall ailing. However thanks to those investments of their well-being, they’re prone to get well quicker and expertise much less extreme results (in brief, be extra resilient) in comparison with somebody with a sedentary and unhealthy life-style.
Hendy Harianto – Group Chief Info Know-how Officer (Meratus Group)
AI-powered automation, hyper-automation, agentic AI, AI-powered superior analytics, and AI-driven enterprise useful resource planning (ERP) programs will radically remodel enterprise operations. AI-powered automation will streamline repetitive duties, scale back human error, and improve operational effectivity by 30-40%. Hyper-automation will prolong automation throughout complicated workflows, integrating programs and processes to optimise whole enterprise capabilities and drive agility. Agentic AI will additional enhance decision-making and help customer support, human sources (HR), and IT operations. AI-driven ERP programs will automate key areas like finance, provide chain administration, and analytics — enabling companies to make quicker, data-driven selections.
Firms adopting these applied sciences will achieve a aggressive edge, decreasing prices, enhancing effectivity, and accelerating innovation.
Overcoming challenges corresponding to AI bias, information privateness considerations, and workforce reskilling — in addition to important investments in expertise, expertise, and infrastructure — are essential to unlocking AI’s full potential and staying aggressive within the quickly evolving digital panorama.
Ichwan Peryana – Co-Founder & Director (Pinjam Modal)
For 2025, I believe we’ll see the rise of genAI in enhancing buyer expertise and personalisation at scale. With developments in AI and cloud infrastructure, organisations will leverage these applied sciences to ship hyper-personalised experiences, create value-added providers, and enhance operational effectivity. My purpose for 2025 is to drive the combination of AI-based options into vital enterprise processes to better-serve our ecosystem and meet evolving buyer expectations.
Irvan Bastian Arief, PhD – Vice President of Knowledge Science, Machine Studying Engineering, Know-how P.R.O. (Cost – Refund – Order) and Know-how Progress (tiket.com)
2025 is poised to be a groundbreaking yr for AI and past. AI is now not a luxurious for organisations; it’s as important as water is to people — a elementary necessity for survival. I confidently proclaim that AI has turn into the brand new water for companies. With the arrival of agentic AI, I foresee a future the place each worker embodies the spirit of a mini CEO. The core concept of agentic AI lies in having a single AI facilitator able to coordinating with a number of specialised actionable AIs. Think about a world the place we are able to delegate a number of duties to this AI facilitator, enabling every actionable AI to hold out particular duties on behalf of the person — far past merely answering questions, as present instruments like ChatGPT or Google Gemini do. tiket.com will likely be one of many expertise firms to show this concept right into a actuality.
Jackson Ng – Chief Working Officer (Azimut Funding Administration Singapore)
2025 marks the arrival of agentic AI — the place machines don’t simply automate duties however actively form our workforce. Opposite to fears of obsolescence, this indicators a shift into one other clever age. The acquainted phrase “AI gained’t exchange people, however people who use AI will exchange those that don’t” now feels outdated. AI brokers have the potential to exchange many present roles, and easily utilizing AI instruments gained’t assure relevance. Leaders should rethink and redesign company constructions and roles to combine these brokers amongst us. For people, AI shouldn’t be seen merely as a productiveness instrument — it must be embraced as an extension of oneself. This requires understanding of how AI and machine studying are constructed and skilled, in addition to how they study. Earlier than machines obtain superintelligence, we should attempt for our personal ‘superhuman’ potential via integration with AI.
Jan Olesen – World Head of Digital Enterprise Options, VP (Indorama Ventures)
I consider we’ll see the primary actual results of AI to the workforce and behaviours. Sadly, I anticipate this will likely be within the type of workforce reductions and entire enterprise fashions being out of date — like Stack Overflow. Digital transformation initiatives will profit from AI maturing by way of how the digital resolution is carried out and adopted. For instance, AI trainers coaching people in use of digital instruments.
This yr, we goal to ship an bold World Digital Transformation roadmap with greater than ten go-lives deliberate throughout our international organisation. I’d wish to additionally see AI-first options rising, moderately than AI being a bolt-on characteristic to software program platforms.
Jim Man – Chief Info Officer (United Asia Finance)
In 2025, I predict that genAI will turn into a cornerstone of digital transformation — enhancing decision-making and operational effectivity. Our targets embody fortifying cybersecurity, driving cloud transformation, and re-platforming our core programs to be totally cloud-native. Moreover, we goal to ascertain digital partnerships via software programming interfaces (APIs) to foster innovation and agility throughout the organisation. Embracing AI-driven decision-making will additional empower our groups to reply dynamically to market adjustments.
Julian Wong – Regional Info Know-how Director, Southeast Asia (The Ascott Restricted)
2025 is anticipated to see a surge in AI-powered hyperpersonalisation, reworking buyer experiences throughout industries. Companies will leverage AI to deeply perceive particular person preferences, delivering tailor-made experiences from product suggestions to personalised providers. It will improve buyer satisfaction, loyalty, and drive enterprise development.
Juliana Chua – Head of Digital Innovation, World SSC (EssilorLuxottica)
In 2025, anticipate a lot of coverage adjustments round expertise with extra AI. Balancing short-term wins with foundational enhancements, firms wish to flip tech experiences into measurable returns. With extra AI experimented prior, my prediction for 2025 is with moral agentic AI, autonomous with real-time adaptation, and consideration for societal affect. Alongside zero belief architectures, scalable with steady adaptation to guard shopper information as cybercrime continues to develop into AI-powered malware and IoT-based assaults.
Kang Yew Jin – Chief Know-how Officer (PLUS Malaysia)
A lot of the consideration within the final two years have been on massive language fashions (LLMs) — particularly on ChatGPT in its varied permutations, in addition to opponents like Anthropic’s Claude and Meta’s Llama fashions. However for a lot of enterprise use circumstances, LLMs are an overkill in addition to being too costly and too gradual for sensible use.
Looking forward to 2025, I anticipate small language fashions — particularly customized fashions — to turn into a extra frequent resolution for a lot of companies. Smaller fashions are extra tailor-made — permitting companies to create AI programs which can be exact, environment friendly, sturdy, and constructed round their distinctive wants. They are often extra simply skilled on an organization’s personal information.
Philip Yeung – Regional IT Director, Asia Pacific (De’Longhi Group)
The subject of AI has been a sizzling one in 2024 — many firms are investing in it and starting their journey to embracing it. I predict that in 2025, most organisations will pace up their momentum to enhance buyer experiences and enterprise effectivity utilizing AI and strengthen their AI governance frameworks via AI governance platforms to adjust to rules and Accountable AI requirements pushed by the growing AI use circumstances.
Dr Ralph Ostertag – Director Digital & Know-how, Asia Pacific (The Heineken Firm)
Two main targets for me this yr are to efficiently lead Heineken’s Digital Spine Transformation program within the APAC area and to launch Heineken’s first GenAI Lab in Singapore, in collaboration with AI Singapore. The Digital Spine program — our greatest enterprise transformation program in historical past — will streamline our operations and improve our means to innovate and develop by consolidating over 45 totally different ERPs globally right into a single lean core system and implementing a set of roughly 40 cloud-based customary enterprise platforms throughout all enterprise capabilities. The GenAI Lab will discover and develop revolutionary genAI options for the corporate on a worldwide degree and can create the interior capabilities to uncage the complete energy of genAI.
Stuart Gurr – Group Chief Info Officer APAC (Deutsche Financial institution)
When it comes to trade predictions for 2025, it’s arduous to look past AI and the quickly evolving affect it would have — the disruption of the software program growth trade being a transparent instance. AI-assisted coding instruments will proceed to achieve traction in 2025 — in areas corresponding to legacy code translation (to extra fashionable languages), richer testing, and accelerated growth.
On the platform aspect, corporates will double down on workload migrations to hybrid cloud as they search to flee the shackles of expertise obsolescence, improve safety, and reap the advantages of infrastructure automation.
Thang Joo Ming – Chief Info Officer (HELP College)
In 2025, AI expertise will turn into more and more accessible as a consequence of developments by Chinese language AI LLM DeepSeek.
This yr, I goal to combine an AI-based chatbot into our college’s public-facing web site — enhancing person expertise and help.
Moreover, we plan to harness huge information for AI-driven predictive analytics — offering worthwhile insights to our senior administration crew. This strategic method is not going to solely enhance decision-making but in addition place our establishment on the forefront of technological innovation in training.
By embracing these cutting-edge instruments, we are able to higher serve our neighborhood and keep forward within the ever-evolving digital panorama.
Victor Yeo – Head of IT (Dentons Rodyk)
In 2025, our digital transformation aspirations give attention to advancing folks, processes, and expertise to drive innovation and effectivity. We’re dedicated to upskilling our workforce in immediate engineering, enabling groups to unlock the complete potential of AI-driven options. For processes, our precedence is refining strategies to seamlessly combine present information bases — paving the best way for extra sturdy genAI purposes. On the expertise entrance, we goal to develop and implement task-based AI bots designed to deal with frequent workers queries —streamlining operations and enhancing person expertise. These targets replicate our imaginative and prescient for a future-ready, adaptive, and collaborative organisation.
Will Liang – Government Director / CTO, Asset Administration (MA Monetary Group)
2025 will redefine the enterprise SaaS market as AI brokers (digital employees) take centrestage, however not in the best way many anticipate. Whereas some foresee widespread adoption and seamless integration, the fact will likely be extra disruptive. Many SaaS merchandise will turn into out of date and trade consolidation will speed up because the market struggles to adapt. Merely layering AI options onto present platforms is not going to be sufficient. The true winners will basically rethink and rearchitect their options for the age of generative and agentic AI.